Payment Details and Cancellation Terms
- Online Credit Card Payment
- Direct Wire Transfer
- Cancellation Policies & Fees
What types of cards are accepted?
We accept Visa, Mastercard, and American Express
Why is there a 4% charge?
This mode of payment has a 4% bank surcharge that has to be added on top of the original amount. The 4% charge does not come from Gosheni Safaris Africa, it is a bank surcharge for credit card transactions.
Why should I make payment using credit card?
Credit card payment is the fastest and easiest method of making payments to us. We can immediately get an approval once the payment was processed. This payment method helps us confirm reservations easily.
How would I know if the credit card payment is successful?
After you input the card details thru the secured site, you’ll see the approval and the online receipt that you must print out for your records. Kindly send us a copy of the payment receipt to confirm your reservation promptly.
What happens if my credit card transaction fails?
If your credit card transaction fails, you may need to contact your bank to authorize payments to Tanzania. Often times, banks may put a caveat to protect their customers from fraudulent transactions in foreign countries.
Can I pay with Pesapal?
Yes. Please follow this link https://payments.pesapal.com/goshenisafaris
Stanbic Bank Tanzania Details
Account Name: Gosheni Safaris (T) Limited
Currency: USD
Account Number: 9120003554447
Kindly find below details for fund transfer, swift details for Stanbic Bank Tanzania.
Swift Details:
Beneficiary bank: Stanbic Bank (T) Ltd
Branch: Arusha Branch
Address: P.O Box 3062, Arusha
Road: Sokoine Drive
Swift code: SBICTZTX
Chipsi no: 352317
Beneficiary name: Gosheni Safaris (T) Limited
USD account number: 9120003554447
USD correspondence bank details for funds coming outside the country.
Request remitter of funds to pay:
Correspondent Bank: Citibank N.A
New York
Swift Code: CITIUS33
Account Number: 36368659
For further credit to: Stanbic Bank (T) Ltd
Branch: Arusha Branch
Address: P.O Box 3062, Arusha
Road: Sokoine Drive
Swift Code: SBICTZTX
KCB Bank Tanzania Details
Account Name: GOSHENI SAFARIS (T) LIMITED
Bank Name: KCB BANK TANZANIA LIMITED
Account No: 3391178078
Swift Code: KCBLTZTZ
ARUSHA PAPU BRANCH
Beneficiary Address : Arusha Namanga Road Off Sakina Kwa Idd House No 80, P.O.Box 7337 Arusha, Tanzania
Bank Address: Ali Hassan Mwinyi/Kaunda Drive Junction, P.O.Box 804, Dar Es Salaam, Tanzania.
Correspondent Bank:
Citibank N.A.
New York, NY US
Swift Code: CITIUS33
For credit to: KCB Bank (Tanzania) Limited
How do I make a direct wire transfer?
A Direct Wire Transfer can be done thru online banking or by visiting your local bank. It is also imperative that the beneficiary’s account details are accurate to avoid disputes.
How much are bank charges for the beneficiary bank account?
Depending on the bank used to process the wire transfer, approximately $25 – $75 should be kept as a provision for the beneficiary bank account charges.
How would I know if the credit card payment is successful?What's next after the wire transfer was completed?
After you input the card details thru the secured site, you’ll see the approval and the online receipt that you must print out for your records. Kindly send us a copy of the payment receipt to confirm your reservation promptly.
What's next after the wire transfer was completed?
Once the wire transfer was completed successfully, you’ll need to send us a scanned copy of the transaction confirmation so that we can follow up thru our bank.
What's the turn around time for the payment to get to us?
International Direct Wire Transfer may take up to 7 business day before it gets credited to our account.
Payment Terms
A 30% deposit is required to confirm your safari or tour booking.
The remaining balance must be paid in full at least 30 days before the start of the safari.
If a booking is made less than 30 days before arrival, we may require 50% or full payment at the time of booking, depending on the services involved and the requirements of the hotels, camps, airlines, or other suppliers.
A booking is only considered confirmed once the required payment has been received.
Cancellation Policy
We understand that travel plans can sometimes change. If you need to cancel your safari or tour, the following cancellation charges will apply based on the total cost of the booking:
| Cancellation Period | Cancellation Charge |
|---|---|
| More than 120 days before the safari | 25% of the total cost |
| 90 to 119 days before the safari | 50% of the total cost |
| 31 to 89 days before the safari | 75% of the total cost |
| 30 days or less before the safari | 100% of the total cost |
| No-show | 100% of the total cost |
If you have already paid more than the applicable cancellation fee, the remaining amount will be refunded after any non-refundable expenses have been deducted.
If the amount already paid is less than the cancellation fee, you may still be required to settle the difference.
Non-Refundable Costs
Some services may become non-refundable once they have been booked or paid for on your behalf.
These may include flights, park permits, special activity permits, accommodation deposits, private charters, and other third-party services.
Where these costs have already been paid and cannot be recovered, they will be deducted from any refund due.
Changes to a Booking
If you would like to change your travel dates, accommodation, itinerary, number of travellers, or any other part of your booking, we will do our best to assist.
Changes are subject to availability and may result in additional costs.
Any difference in accommodation rates, seasonal prices, flights, park fees, or supplier charges will be passed on to the client.
In some cases, a major change of travel dates may need to be treated as a cancellation and a new booking, especially where suppliers are unable to move the original reservation.
Refunds
Where a refund is due, it will be calculated after deducting the applicable cancellation charges and any costs that cannot be recovered from suppliers.
Bank charges, card processing fees, payment gateway charges, and currency conversion losses may also be deducted where applicable.
Refunds will normally be sent back using the same payment method used for the original payment.
Example
If a safari costs USD 10,000 and the client has already paid a USD 3,000 deposit:
If the client cancels more than 120 days before the safari, the cancellation charge is 25% of the total booking value.
25% of USD 10,000 is USD 2,500.
Since the client has already paid USD 3,000, the company would retain USD 2,500 and refund USD 500, provided there are no additional non-refundable supplier costs.
Important
The cancellation terms that apply to a booking are the terms that were agreed to at the time the booking was confirmed.
Any new or revised cancellation policy should normally apply to future bookings unless both the client and the company agree to the change in writing.
